Kaneo Voice setup

Kaneo Voice is Neo on your phone. You buy it on kaneo.ai or add it in the app under Opsætning → Neo → Voice ("Setup → Neo → Voice"), and we set it up for you. This page is a short overview of who does what.

What Kaneo sets up

• Your number. We buy a phone number that is used only for you.
• Neo itself. We call you and agree on the greeting, opening hours and who Neo may transfer calls to, and we set Neo up from that.
• Turning it on. When it's ready, we tell you to forward your own number to the Neo number. On the Voice page, Overblik ("Overview") shows how.
• New number and cancellation. Press Skriv til os ("Write to us") on the Voice page. This can't be done in the app.

What you control

On the Voice page (Opsætning → Neo → Voice, "Setup → Neo → Voice") an administrator can change:

• Tager telefonen ("Answers the phone"), the switch under Overblik ("Overview"). Turn it off to pause Neo, for example on a day you answer yourselves. Calls then go straight to you.
• Stemme og hilsen ("Voice and greeting"), how Neo sounds and the first thing Neo says.
• Omstilling ("Transfers"), who Neo may transfer calls to, with name, phone, what they handle and when they can be reached.
• Åbningstider ("Opening hours"), for each weekday, or closed.
• Uden for åbningstid ("Outside opening hours"), whether Neo should take a message, offer a time (requires a calendar) or transfer to an on-call number.
• Optagelse ("Recording"), whether the audio of calls is saved. It is kept for 30 days.

The switch saves by itself. Everything else is on the Opsætning ("Setup") tab on the Voice page. Press Gem ændringer ("Save changes") when you're done.