--- title: "AI phone answering for online shops · Kaneo" description: "AI answering for online shops. Neo answers in Danish and English, finds the customer's order, says where the parcel is and takes messages about the rest." url: "https://kaneo.ai/en/industries/webshop" content_index: /llms.txt --- Online shops # The parcels need to go out. Neo finds the order. Neo answers your customers in Danish and English, finds the order and tells them where the parcel is. Neo takes a message about anything it can't handle itself. [Book a demo ](https://kaneo.ai/en/demo)[See pricing](https://kaneo.ai/en/pricing) - Answers in Danish and English - Books in your calendar - You keep your number Where is my parcel? Neo finds the order and tells the customer where the parcel is. Returns and exchanges Neo takes a message with the order number so you can answer the customer. Questions about products and delivery Neo answers from what you've told it and takes a message about the rest. ### Answers in Danish and English Neo talks naturally, lets the caller finish and keeps answers short. ### Books the appointment Neo finds an available time and puts it in your calendar while the customer is on the line. ### Takes a message If nobody can take the call, Neo writes down who rang and why. ### Transfers calls Neo briefly tells you who's calling before you take it. ### Confirms by text The customer gets the time confirmed by text, so everyone knows what's agreed. - Shopify Installeret The customer's orders and tracking in enquiries, drafts and on the phone. - WooCommerce Installeret Orders from your WordPress shop, with the same card, drafts and phone support. - Shoporama Installeret Orders from your Shoporama shop, with the same card, drafts and phone support. - Shipmondo Installeret Neo finds the customer's parcel in your shipments and says where it is. - Pakkesporing Installeret Live status from PostNord and other carriers via 17TRACK. - 01 ### Buy and tell us about you Tell us what Neo needs to know: opening hours, greeting and who Neo may transfer calls to. - 02 ### You get a number Within 1 working day. We buy a number used only for you. - 03 ### You forward your calls You keep your own number and forward it to Neo with a code on the phone. Kaneo Voice From €93/month excl. VAT With annual billing save 20% [Book a demo ](https://kaneo.ai/en/demo)[See all pricing](https://kaneo.ai/en/pricing) 300 min included every month Your cap on extra usage, which you choose €0 setup fee Questions ## Questions from online shops. Cannot find the answer? Write to [kontakt@kaneo.dk](mailto:kontakt@kaneo.dk). Product ## The rest of Kaneo. [ Kaneo Voice Neo answers the phone and books appointments ](https://kaneo.ai/en/kaneo-voice)[ Email and forms Gmail, Microsoft 365, IMAP and the form on your website ](https://kaneo.ai/en/email)[ BookingComing soon Your own booking page and calendar ](https://kaneo.ai/en/booking)[ Kaneosign Send agreements for signature. Included in the email package. ](https://kaneo.ai/en/contracts)[ Neo Your AI colleague that answers, sorts and writes drafts ](https://kaneo.ai/en/neo)[ Integrations Calendar, accounting, CRM and your website ](https://kaneo.ai/en/integrations)[ App Get notified when Neo has handled something. On iPhone and Android ](https://kaneo.ai/en/app) ## Let Neo take the next one. Neo answers the phone, drafts your emails and collects your contact forms. All in one inbox. [Book a demo ](https://kaneo.ai/en/demo)[See pricing](https://kaneo.ai/en/pricing) Questions? Write to [kontakt@kaneo.dk](mailto:kontakt@kaneo.dk)