---
title: "Forward your number to Neo · Kaneo"
description: "Keep your own number and forward it to Neo with a code on the phone."
url: "https://kaneo.ai/en/guides/viderestilling"
content_index: /llms.txt
---

[ All guides](https://kaneo.ai/en/guides)

# Forward your number to Neo

Enter the code on the phone that has your number, using your Neo number instead of +45XXXXXXXX. In the app, the codes are ready with the number filled in.

## Before you start

Don't forward until the line is switched on. Until then the Neo number doesn't answer, and your customers would call in vain.

You pay for each forwarded call yourself, as an ordinary call from your phone plan.

## When you can't get to it

Recommended. Your phone rings first. Enter all three codes, one at a time.

No answer within 15 seconds

**61*+45XXXXXXXX**15#

Busy (or you decline the call)

**67*+45XXXXXXXX#

Phone off or no coverage

**62*+45XXXXXXXX#

## Always, or turn it off

Useful outside opening hours or on a busy day. Turn it off again when you answer the phone yourselves.

All calls go to Neo

**21*+45XXXXXXXX#

Turn off all forwarding

##002#

Check whether all calls are forwarded

*#21#

## Test it

Call your own number from another phone and decline the call. It goes straight to Neo.

## On iPhone

Copy the code, open Phone and Keypad, press and hold the field, and choose Paste.

## Specific carriers

Telenor:  Telenor writes the delay as **61*+45XXXXXXXX*11*15#. "Always" costs DKK 20 a month plus DKK 0.80 per call, and must be ordered from Telenor customer service first.

Oister:  Turn off Mobilsvar in Mit OiSTER first.

[See all carriers and landlines ](https://docs.kaneo.ai/docs/kom-i-gang/forbind-telefon)[Ask Neo on support](https://kaneo.ai/en/support)

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