---
title: "Handling calls during holidays · Kaneo"
description: "How to make sure your customers know where they stand when you're on holiday or closed."
url: "https://kaneo.ai/en/guides/telefonsvarer-ferie"
content_index: /llms.txt
---

[ All guides](https://kaneo.ai/en/guides)

# Handling calls during holidays

How to make sure your customers know where they stand when you're on holiday or closed.

When you go on holiday, customers still call. The most important thing is that they know when you're back and what to do in the meantime.

## Three ways to do it

- A voicemail with a holiday message.  The customer hears that you're away and can leave a message.

- Forwarding to a colleague or someone on call.  This requires someone who can answer.

- An AI that answers the phone.  The customer gets an answer and can leave a message, without you doing anything.

## What a holiday message should say

- Who the customer has called.  Your business name first.

- When you're back.  Give the exact date.

- What the customer should do.  Leave a message, write to you or wait.

Example:  You've reached Hansen Plumbing. We're on holiday and back on Monday 3 August. Leave a message with your name and number, and we'll call you when we're back.

Remember to change the message when you're back. See also [The perfect voicemail message](https://kaneo.ai/en/guides/telefonsvarer-besked).

## With Kaneo Voice

-

### Add the closed days

Go to the Voice page under Opsætning → Neo → Voice  ("Setup → Neo → Voice") and open the Opsætning  tab. Under Lukkedage og ferie  ("Closed days and holidays"), press Tilføj lukkedag  ("Add closed day") and choose Fra  ("From") and Til og med  ("Up to and including").

-

### Write what Neo should say

Under Det siger Neo  ("What Neo says") you can write when you're back. If you leave it empty, Neo says that you're closed.

-

### Forward all calls

If Neo should take all calls during the holiday, use the code for Always  in [Forward your number to Neo](https://kaneo.ai/en/guides/viderestilling). Turn it off again when you answer the phone yourself.

On a closed day, Neo says that you're closed and offers to take a message. Neo doesn't book or transfer calls on a closed day. The messages are in Kaneo, and you get notified in the app when something is waiting for you.

If someone on call needs to be reachable during the holiday, don't add the period as closed days. Instead, set the weekdays to closed under Åbningstider  ("Opening hours") and choose Stil om til vagt  ("Transfer to on-call") under Uden for åbningstid  ("Outside opening hours"). Remember to change it back afterwards. See [On-call phone for tradespeople](https://kaneo.ai/en/guides/vagttelefon-haandvaerker).

[Kaneo Voice](https://kaneo.ai/en/kaneo-voice)[AI phone answering](https://kaneo.ai/en/phone-answering)[Pricing](https://kaneo.ai/en/pricing)[Ask Neo on support](https://kaneo.ai/en/support)[All guides](https://kaneo.ai/en/guides)