---
title: "Phone booking for hair salons and clinics · Kaneo"
description: "How to get appointments booked over the phone while you have a customer in the chair or are in the middle of a treatment."
url: "https://kaneo.ai/en/guides/telefonbooking-frisor-klinik"
content_index: /llms.txt
---

[ All guides](https://kaneo.ai/en/guides)

# Phone booking for hair salons and clinics

How to get appointments booked over the phone while you have a customer in the chair or are in the middle of a treatment.

Hair salons and clinics can rarely answer the phone when it rings. Your hands are busy, and the customer in front of you comes first. But the person calling wants an appointment now.

## What the calls are usually about

- Booking an appointment.  The most common reason, and the easiest one to lose.

- Moving or cancelling.  The customer needs to change an appointment, so you can fill the slot again.

- Practical questions.  Prices, address and opening hours.

## What good phone booking takes

- An up-to-date calendar.  Otherwise appointments get booked on top of each other.

- Clear rules.  How long is an appointment, how long a break do you need, and how short notice can a booking have?

- A confirmation.  So everyone knows what was agreed.

## How Neo books

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### Neo answers the phone

Neo answers in Danish or English while you carry on working.

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### Neo finds an open slot

Neo checks your calendar or booking system and suggests a time.

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### Neo books the appointment

The booking is created while the customer is still on the line.

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### The customer gets a text message

The appointment is confirmed by text message, and you get a short summary of the call.

Neo can book in Google Calendar, Outlook, SimplyBook.me, EasyPractice and Microsoft Bookings. You can have one booking system at a time. If an appointment needs moving or cancelling, Neo takes a message so you can change it yourself.

You set the booking rules under Tider og varsel  ("Times and notice"). See [Calendar](https://kaneo.ai/en/guides/kalender). Read more for [hair salons](https://kaneo.ai/en/industries/frisor) and for [clinics and practitioners](https://kaneo.ai/en/industries/klinik).

Clinics need to take extra care. Kaneo isn't intended for special categories of personal data such as health data, but they can occur if the person calling mentions them. You have to assess for yourselves whether the service and your setup are suitable. Kaneo Voice must also not be used for calls where life, health or safety depends on the call being answered or understood correctly. See [GDPR and AI on the phone](https://kaneo.ai/en/guides/gdpr-ai-telefon).

[Kaneo Voice](https://kaneo.ai/en/kaneo-voice)[AI phone answering](https://kaneo.ai/en/phone-answering)[Pricing](https://kaneo.ai/en/pricing)[Ask Neo on support](https://kaneo.ai/en/support)[All guides](https://kaneo.ai/en/guides)