---
title: "What is AI phone answering? · Kaneo"
description: "What AI phone answering is, how it differs from a voicemail, and what to keep in mind."
url: "https://kaneo.ai/en/guides/ai-telefonpasning"
content_index: /llms.txt
---

[ All guides](https://kaneo.ai/en/guides)

# What is AI phone answering?

What AI phone answering is, how it differs from a voicemail, and what to keep in mind.

AI phone answering means that an AI answers the phone and holds the conversation with the customer. It doesn't just record a message. It understands what the customer wants and acts on it.

## The difference between a voicemail and AI phone answering

- A voicemail records.  The customer leaves a message, and you have to listen to it and call back.

- An AI answers.  The customer gets an answer to their question while they're on the line.

- A voicemail waits for you.  Nothing happens until someone has time.

- An AI acts on it.  It can book an appointment, take a message or transfer the call to a colleague.

## What Neo can handle on the phone

With Kaneo Voice, Neo answers the phone. Neo can:

- Answer questions.  About opening hours, prices and services, based on what you've told it.

- Book an appointment.  Neo finds an open slot and puts it in your calendar while the customer is on the line.

- Confirm by text message.  The customer gets the appointment confirmed, so everyone knows what was agreed.

- Transfer calls.  Neo briefly tells you who's calling before you pick up. If nobody answers, Neo takes the message.

- Take a message.  Neo writes down who called and why, so you can call back when it suits you.

Neo answers in Danish and English. Afterwards, the call is in Kaneo with a summary and a transcript.

## When does Neo answer the phone?

You choose. Neo can answer around the clock, only outside opening hours or only when you can't get to it. You keep your own number and forward it to Neo with a code on the phone. See [Forward your number to Neo](https://kaneo.ai/en/guides/viderestilling).

## What to keep in mind

- The customer has to know.  Neo always says at the start of the call that it's an AI and that the call is being noted down.

- An AI can make mistakes.  Neo's answers, transcripts and notes can be wrong or incomplete. Check what matters.

- Neo only knows what you've told it.  What Neo can't answer becomes a suggestion, and you approve it before it's used.

- It isn't an emergency line.  Kaneo Voice must not be used for emergency calls.

See [Kaneo Voice](https://kaneo.ai/en/kaneo-voice), or read [what an AI receptionist costs](https://kaneo.ai/en/guides/hvad-koster-en-ai-receptionist).

Find out how many calls you miss before you choose. See [What does a missed call cost?](https://kaneo.ai/en/guides/hvad-koster-et-mistet-opkald).

[Kaneo Voice](https://kaneo.ai/en/kaneo-voice)[AI phone answering](https://kaneo.ai/en/phone-answering)[Pricing](https://kaneo.ai/en/pricing)[Ask Neo on support](https://kaneo.ai/en/support)[All guides](https://kaneo.ai/en/guides)